01PLATFORM POWER INTENSIVE! High impact public speaking & presentation skills
02How to be a Successful MC – Everything you need to be a great MC
03SIMPLY SPEAKING! Public speaking coaching program
04PLATFORM PROFITS! Innovative Sales Presentations
05ROMANCING THE CUSTOMER! The complete sales suite
06Effective Prospecting & Sales Strategies
07Overcoming Sales Objections
08WINNING THEM OVER! Effective communication & interpersonal skills
09Customer Service Recovery
10Customer Relationship Management (CRM)
11DIRECTIVE DIALOG! Resolving confrontations & conflict when the stakes are high
12STRAIGHT TALK! Methods for communication when the stakes are high
13HARD TALK! Delivering Constructive Criticism
14Call Center Development – Complete Telephone Skills, Etiquette, Sales & Service
15Effective Telemarketing & Telesales
16TUNING IN! Dealing with difficult customers over phone & email
17Key Account Management
18Consultative Selling – the Strategic & Tactical Sales Process
19It’s a Deal! Effective negotiation & influencing skills
20Leading your Sales Team to Constantly Exceed Sales Quotas
21Dealing with Complaints & Angry Customers
22Internet Marketing Fundamentals
23Social Media Marketing
24Business Writing that Works
25Effective Public Relations and Media Relationships
PLEASE NOTE that this list is by no means complete – if the topic you are interested in is not listed – please make a request and we will source the necessary for you.